Terms of service

COMPLIANCE:

Upon receipt of the MHFA Instructor Handbook, all MHFA USA certified instructors and coordinators agree to the following MHFA Connect Storefront terms of service. 

 

PAYMENT REMITTANCE:

The instructor listed on the order or invoice is responsible for ensuring payment is remitted to NCMW within the invoice remittance term period. 

If an organization or coordinator is remitting payment on behalf of an instructor, the listed instructor agrees to forward the emailed invoice notification to the proper organizational point of contact.

Invoice remittance term period is Net-30 (30 calendar days).

 

LATE PAYMENTS AND PENDING PAYMENT NOTIFCATIONS:

Late payment notifications for invoices are only sent to the applicable instructors/candidates/coordinators email and no other point of contact. The listed instructor/candidate/coordinator will receive late payment notifications until payment is received and processed by NCMW/MHFA. 

 

IN-PERSON COURSE BILLING:

Purchasing manuals is required for in-person course delivery. The optional PPG is also available on the storefront for use during the course.

 

BLENDED SEAT INVOICES:

Blended seat invoices are automatically generated, based on the number of course participants that enrolled in a MHFA Connect course. The invoice is generated 48 hours after the scheduled Instructor-Led Training (ILT) session. The blended seat invoice is ONLY delivered to the Instructor #1 listed on the course. Payment for blended seat invoices follow the standing payment remittance term period--Net 30. 

The instructor listed on the blended seat invoice is responsible for ensuring payment is remitted to NCMW within the invoice remittance term period. 

If an organization or coordinator is remitting payment on behalf of an instructor, the listed instructor must to forward the emailed invoice notification to the proper organizational point of contact. 

 

ORGANIZATIONAL INVOICING:

Organizational billing streamlines the invoicing process for blended courses by delivering the invoice to a single organizational billing point of contact. The billing point of contact can pay for invoices via credit card, check, or ACH transaction.

Once enrolled, your organization's Instructors will no longer receive invoices for their blended courses. 

How does my organization opt-in?
To opt-in for organizational billing, your organization's billing point of contact should follow these steps:

1. Login to the storefront and complete the interest form.

2. Provide the billing point of contact's first name, last name, and email address.

3. Submit a full list of your organization's active instructors, including their first and last names, as well as their email addresses.

4. Once the required information is received, an email will be sent to the billing point of contact outlining the organizational billing process in detail.

5. The email will include an Acknowledgement Letter as an attachment, which must be completed and returned to initiate the process.

When will I start receiving organizational invoices?
You will start receiving organizational invoices once all the steps outlined previously have been completed and the Acknowledgement Letter has been returned.

 

TEEN MHFA:

Instructors and coordinators affiliated with a teen MHFA implementation site agree to the additional linked terms and conditions.

 

STOREFRONT CHECKOUT TERMS:

Instructors and coordinators can process payment at check via credit card for all store purchases less than $1,000.00. Orders in excess of $1,000.00 are permitted to be paid via invoice through the "Download Invoice" option at checkout and via credit card. The "Download Invoice" payment terms are net-30 and only for check or wire payments. 

At checkout, all MHFA Connect Storefront users agree to the following terms: 

  • I agree that this order is final and non-refundable. If I am affiliated with a teen MHFA implementation site, I also agree to the additional linked terms and conditions.
  • I understand that I am listed on the order invoice and I am responsible for ensuring payment is remitted within the invoice remittance term period--30 days (if not paying via credit card).
  • If an organization is remitting payment on my behalf and I am not paying via credit card, I agree to forward the email I receive after placing this order to the proper organizational point of contact. Invoice payment terms are Net 30.
  • I understand that late payment notifications for invoices are ONLY sent to my email (the individual/ candidate/ instructor/ coordinator listed on the invoice) and no other point of contact. I understand that I will receive those notifications until payment is received and processed by NCMW/MHFA. 

Upon selecting the "Download Invoice" remittance option at checkout, users agree to the following terms: 

  • Downloading an invoice is not a qualification for payment. Only download an invoice if your organization is responsible for remitting payment or if you are remitting payment for the invoice within the remittance term period (30 days). By downloading an invoice, you are agreeing to remit payment by the remittance term period.
  • If your organization is remitting payment on your behalf, please forward the EMAIL you receive after placing this order to the proper organizational point of contact. Payment terms are Net 30. Late payment notifications are ONLY sent to the individual/candidate/instructor/coordinator listed on the invoice until payment is received and processed.
  • PURCHASE ORDERS ARE NOT A FORM OF PAYMENT. If your organization has a purchase order guaranteeing payment to NCMW/MHFA, forward the email you receive following this order to your organization and consult with your organizational point of contact to ensure payment is remitted to NCMW/MHFA.
  • BEFORE PROCESSING YOUR ORDER, ensure the shipping and billing addresses are accurate. If an organization is remitting payment on your behalf, ensure the proper billing and shipping addresses are listed on your invoice for their accounting purposes. Editing an invoice after placing an order is not permitted. If an edit needs to be made to an invoice, SUBMIT A REQUEST ASSISTANCE FORM TO CANCEL your order and place a new one. 
  • The individual/candidate/instructor/coordinator listed on the invoice is responsible for ensuring payment is remitted within the invoice remittance term period--30 days.