Refunds & Exchanges
ALL STOREFRONT SALES ARE FINAL AND NON-REFUNDABLE.
Item exchanges are acceptable. Exchange requests must be made within 30 days of placing your order. To initiate an exchange, please submit a request via the Request Assistance Form.
Outlined below are the steps to process an exchange:
- Provide more information on your request in the questions listed below.
- You will receive the required number of UPS shipping labels to ship materials back to our fulfillment center.
- Drop off all packages you are exchanging at any UPS location.
- Upon receiving your shipment, our fulfillment center will restock all undamaged materials.
- You will receive an invoice for an exchange fee and any damaged materials returned. The exchange fee is $25 per shipping label.
- You will be responsible for ordering the replacement materials at your convenience.
When you submit an exchange request via the Request Assistance Form, please have the following information ready:
- Order ID Number found in your storefront order history or in the confirmation email sent upon placing the order.
- Identify which items you are exchanging.
- Are you exchanging the order in full? YES/NO
- Will the items be returned in their original packaging? YES/NO (If not, please indicate how the items will be exchanged.)
Have additional questions about refunds or exchanges? Please submit a ticket via the Request Assistance Form.