Billing

Paying for In-Person Courses

Purchasing an Adult, Youth, or Teen MHFA manual for each learner is how an Instructor, Coordinator, or organization pays for in-person first aider courses.

Manuals for in-person courses must be purchased prior to any in-person course. The number of manuals purchased prior to a course should equal the number of learners enrolled in each course.

Adult and Youth manuals are $18.95/each. Teen manuals are $12.95/each and can only be purchased by the teen site administrator/coordinator. 

Instructors do not receive invoices for learner course participation following the course.

A learner must complete the post-work any time after the Instructor-led session and is not a certified First Aider until the post-work is completed

NOTE: Manuals cannot be reused for in-person courses. Learners must leave the course with their assigned manual for future reference. Course participants must acknowledge receipt of a manual in the in-person course evaluation.

Paying for Blended Courses

48 hours after the blended first aider course Instructor-led training session, an invoice is automatically delivered based on the number of learners enrolled in the course.

Who receives the invoice?

Independent Instructors*	Organizational Invoicing
Instructor #1 receives invoice	Organization billing point of contact receives invoice

*If you are teaching on behalf of an organization that is not enrolled in organizational billing, you must coordinate billing with your organization. You are responsible for ensuring payment is remitted or risk losing access to MHFA Connect.

Blended seats are $23.95/each and come with a digital copy of the manual for each learner.

• Learners appear on the blended seat invoice regardless of whether the learner begins or completes the pre-work or the post-work.
• Learners appear on the blended seat invoice regardless of whether they pass or fail the course.
• Learners marked as a "No Show" on the course roster will appear on the invoice. They must be "Unenrolled from course and from all other sessions and modules" to not be includes on the roster. 

A learner must complete the post-work any time after the Instructor-led session and is not a certified First Aider until the post-work is completed.

Changes to blended seat invoices are processed through the Request Assistance Form.

Pre-purchasing blended seats 

Pre-purchasing seats for blended courses is done by purchasing a MHFA Connect voucher from the storefront, or by submitting a Request Assistance Form ticket for a custom voucher order.

Vouchers can be used on blended seat invoices and any other storefront purchase.

Organizational Billing

Organizational billing streamlines the invoicing process for blended courses by delivering the invoice to a single organizational billing point of contact. The billing point of contact can pay for invoices via credit card, check, or ACH transaction.

Once enrolled, your organization's Instructors will no longer receive invoices for their blended courses. 

If you are interested in opting in to organization billing, please fill out the Organizational Billing Interest Form.

 

Invoicing

Updated Invoice Policy

The National Council for Mental Wellbeing is committed to the success of our MHFA Instructors, Coordinators and all MHFA programs across the country. To better support all of you, the National Council has enacted a new invoicing policy. Any Instructor or Coordinator with an invoice that has been unpaid for more than 180 days will temporarily lose access to MHFA Connect. Only the individual listed as the billing contact will lose access. Access will be reinstated within one week of fulfilling payment.

Paying Your Invoice

NCMW accepts payment via credit card (all major cards accepted), check, and ACH/wire transactions. "Pay Now" links are included in the email confirmations and on the account page. Use that link to process payment via credit card.

PDF invoice downloads are included in the email confirmations.

The individual listed on the invoice is responsible for ensuring payment is remitted within the invoice remittance term period – 30 days.

If an organization is processing payment on your behalf, you must coordinate payment with your organization. You are responsible for ensuring payment is remitted or risk losing access to MHFA Connect.

Purchase Orders

NCMW will sign purchase orders on behalf of organizations.

NCMW does not accept purchase orders as a form of payment. 

If your organization issues a purchase order, the Instructor or Coordinator is responsible for returning to the Storefront to place an order for the items. 

Collections

Invoice payment reminder notifications are only sent to the individual listed on the invoice. Instructors/Coordinators will continue to receive  payment reminder notifications until payment is received and processed by NCMW.

Individuals with invoices over 130 days past due will be contacted by the NCMW collections team. You are able to immediately pay your invoices or set up a payment plan to bring your account current. 

Individuals with invoices over 130 days past due are at risk of losing access to our systems.

Checkout Payment Options

Cart Total	Payment Options
Up To $1,000	Credit Card
$1,001 To $10,000	Credit Card Check ACH/Wire
Over $10,000	Check ACH/Wire

 

**Note:** This rule does not apply to public instructor training. Public instructor training courses can only be paid for using a credit card.*

If you have further questions surrounding payment of a public instructor training course, please submit a Request Assistance form for further assistance.